Our mission is simple. We make business travel less complicated for travelers, less costly for employers and more profitable for service providers. Using our industry-leading software solutions, employees book travel and car service and report those expenses faster and more easily than ever before. Corporations control costs more effectively. Travel management companies deliver more engaging customer experiences. Car service operators benefit from new efficiencies and widen their customer reach. In other words, everybody wins. We've helped thousands of forward-thinking companies modernize their systems, improve travel management and save money. Deem is backed by leading venture capital funds as well as corporate and private equity investors. The company is headquartered in San Francisco, CA and has an office in Bangalore, India.
The Solutions Consultant is responsible for working with prospective and existing clients to articulate how Deem solutions can solve their business challenges, and to help manage the configuration and implementation process of Deem solutions. In addition, you will play a key role in interfacing between field resources and Product Management to relay product enhancement and improvements ideas. You will have three very related and specific areas of responsibility:
1) During pre-sales by performing prospect/customer needs analysis and product demonstrations. Using domain expertise and experience, the Solutions Consultant will directly interact with prospects and customers, alongside the Sales team, to clearly understand requirements and present compelling solution demonstrations as a proof point for Deem solutions.
2) Liaison between field resources, such as Sales, Marketing Professional Services and Support team members, and Deem Product Management team driving solution feedback. The objective of the Solutions Consultant in this capacity is to assist in improving the Deem solutions in regards to marketplace competitiveness and customer needs and feedback.
3) Post-sales assistance with relaying requirements and expectations to the deployment team and helping to ensure a smooth transition from sales to deployment. The Solutions Consultant will assist the Professional Services team to ensure that customer requirements are clearly understood and communicated to the delivery team leader.
For success in this role, you must be detail oriented, organized, dependable, and willing to handle multiple priorities with a high degree of flexibility. Strong candidates take initiative and work well independently and if you enjoy a fast paced, dynamic, team environment, you'll fit right in with the rest of the Deem Team. This position can be based out of Deem HQ or from a home office.